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Royal London bereavement contacts

Bereavement line

0345 646 2092

Other lines

0345 646 2101
Endowments, savings plans and whole of life policies taken out with Royal London, United Friendly or Refuge Assurance before 2004

0345 646 2108
Critical illness and protection policies with Royal London or Bright Grey

0345 646 2096
Critical illness and protection policies with Scottish Provident

0345 646 2094
Over 50s Life Cover, Life Insurance or Serious Illness Benefit taken out after 2014 and bought directly with Royal London; also funeral plans with Royal London started in the last 12 months

0345 266 1483
Over 50s Life Cover, Life Insurance or Serious Illness Benefit bought through Post Office

0345 646 2112
Pensions taken out with Royal London or United Assurance before 2004

0345 646 2105
Pensions taken out through a financial adviser (also ex Scottish Life)

0345 646 2097
Policies taken out with Royal Liver in the UK

1850 201351
Policies taken out with Royal Liver in the Republic of Ireland

0345 646 2107
Policies taken out with Cooperative Insurance Society (CIS)

0345 646 2098
Policies taken out with Pegasus/Pegasus Whole of Life

0345 646 2110
Plans taken out with Abbey National, Santander or PLAL (previously Abbey National Life)

0345 646 2099
Policies taken out with Aegon Protection

Tell them online

Use their online form

Opening hours

Most lines 8am to 6pm Monday to Friday, excluding bank holidays. 0345 646 2094 is 8am to 7pm Monday to Friday, 9am to 5pm Saturday, 10am to 4pm Sunday. 0345 646 2099 is Monday to Friday 8.30am to 5.30pm.

Call Royal London Open their online form

Do these three first

They are free, and between them they reach most of the government, most banks, and the junk mail lists. None of them takes email, so use each button.

Tell Us Once

A free GOV.UK service. It tells most government departments at once, including HMRC, DWP, DVLA, the Passport Office and the council. Use the reference number the registrar gives you.

Start Tell Us Once Done

Death Notification Service

A free service set up by UK banks and building societies. It tells many of them at once.

Use the free form Done

The Bereavement Register

Free. Stops junk mail and marketing post in their name.

Write the letter for me

Fill in what you know. We use it to write one letter, and every Email button on these pages opens it ready to send from your own email. Leave anything blank and the letter keeps a gap for you to fill in.

What you type stays on this device. It is not sent to us, and it is cleared when you close this tab.

Their full name Their date of birth The date they passed away Their last address, with postcode Account, policy or customer number, if you have one Your name How you knew them, for example daughter or executor A phone number they can call you on

The letter

Before you get in touch

Royal London has a different number and form for each kind of policy. This number is for when you do not know what kind of policy it was. Old Aegon Protection policies are now dealt with here. Have the death certificate ready, as they may ask for its number.

Checked on 27 September 2026 against Royal London's own page. Numbers do change now and then, so if one doesn't work, their page is the best place to look.

Other insurance and pensions

Admiral
Aegon
Ageas car and home insurance
Armed Forces Pension Scheme Veterans UK
Aviva
AXA UK car, home, van, landlord, business insurance

Most of the time this takes goes on working out what the person had and who to call. When you are ready, Inherit Vault is where you can write that down for your own family, kept private until it is needed.

If a number doesn't work, please let us know and we'll put it right the same day.