Terms & Conditions
Draft, not yet legally reviewed. This is placeholder text describing the shape of this policy. It has not been reviewed or approved by a solicitor and should not be treated as final until it has been. Version: 2026-07-30-draft-2.
DRAFT FOR SOLICITOR REVIEW, this document is a working draft and is not yet legally binding.
1. WHO WE ARE AND WHAT THIS DOCUMENT IS
1.1 These terms are a contract between you and Inherit Vault Ltd, a company registered in England and Wales (company number [COMPANY NUMBER], registered office [REGISTERED OFFICE]) ("Inherit Vault", "we", "us").
1.2 They govern your use of the Inherit Vault service: an encrypted digital vault in which you may store information and instructions, with arrangements for its controlled disclosure to people you nominate, following your death or in other circumstances you configure, subject to our verification processes (the "Service"). 1.3 By creating an account you accept these terms. If you do not accept them, do not use the Service.
2. WHAT THE SERVICE IS, AND WHAT IT IS NOT
2.1 The Service stores information. It does not hold, custody, control, or transfer money, securities, cryptoassets, or any other property. Anything described in your vault remains wherever, and whoever's, it was. Access to information stored in a vault confers no ownership of, or entitlement to, any underlying asset.
2.2 We are not a law firm, will-writing service, probate practitioner, financial adviser, tax adviser, trust company, or bank, and nothing in the Service is legal, financial, or tax advice. Storing instructions in a vault does not create, amend, or revoke a will and does not override the law governing your estate. Your estate will be distributed according to applicable law and any valid will, regardless of what your vault contains. 2.3 We are not regulated by the Financial Conduct Authority and the Service is not a regulated financial service. 2.4 We may add, change, improve, or withdraw individual features of the Service at any time, provided the core service described in clause 1.2 is not materially degraded during your paid subscription period.
3. YOUR ACCOUNT
3.1 You must give us accurate information and keep it up to date, and you must be at least 18 and legally capable of entering this contract.
3.2 You are responsible for keeping your password, two-factor device, recovery key, and any other credentials secure, and for everything done through your account. Tell us immediately at the contact address below if you believe your account is compromised.
4. ENCRYPTION AND ITS CONSEQUENCES, PLEASE READ CAREFULLY
4.1 Vault contents are encrypted such that we cannot read them. This is a deliberate design feature, and it has a consequence you must understand and accept: if you lose all of your credentials and every recovery route we make available also fails or is unavailable, your vault contents may be permanently and irretrievably lost. To the fullest extent permitted by law, we are not liable for loss of access to, or loss of, vault contents arising from your loss of credentials or recovery materials.
4.2 Account and content recovery processes, where available, depend on identity verification and human review, may take time, and may be refused if verification fails. We may decline recovery where we are not reasonably satisfied of the requester's identity or entitlement, and we are not liable for the consequences of a refusal made in good faith.
5. YOUR CONTENT
5.1 Everything you store remains yours. You grant us the limited licence necessary to store, transmit, back up, and process it (in encrypted form) to provide the Service.
5.2 You must not store or transmit material that is unlawful for you to hold or share, that infringes another person's rights, or that you are not entitled to store. You are solely responsible for the accuracy, lawfulness, and currency of your content, including the consequences for the people who will eventually read it. 5.3 We cannot inspect encrypted content, but we may suspend or terminate accounts, and may cooperate with competent authorities, where we are put on notice of unlawful use or are required to act by law or court order.
6. NOMINATED PERSONS AND DISCLOSURE
6.1 It is your responsibility to nominate the right people, keep nominations current, and tell your nominated persons what you expect of them. We are entitled to treat your current nominations and settings as your instructions.
6.2 Disclosure of vault contents follows our verification process, which may include the checking of documents (such as death certificates) and the identity of the persons requesting access, and human review. We do not guarantee how long verification and disclosure will take. 6.3 We may rely in good faith on documents and information that reasonably appear to be genuine. Provided we follow our process in good faith, we are not liable for disclosure to a person who is later shown not to have been entitled, nor for delay or refusal caused by verification, suspected fraud, disputes among interested persons, or legal process. 6.4 We may pause or decline any disclosure where we reasonably suspect fraud, where the entitlement to access is disputed, or where a court order or other legal obligation requires it. 6.5 After your death these terms continue to apply so far as needed to operate the disclosure process you configured.
7. FEES AND SUBSCRIPTIONS
7.1 Prices, billing frequency, and payment methods are as presented when you subscribe. Subscriptions renew automatically until cancelled.
7.2 We may change prices with at least 30 days' notice, effective from your next billing period; if you do not accept a change you may cancel before it takes effect. 7.3 If a payment fails we may retry it and notify you. If payment is not made we may, after a reasonable grace period, suspend the Service and ultimately terminate under clause 8. We will not exercise suspension in a way designed to defeat a disclosure process already properly commenced under clause 6. 7.4 If you contract with us as a consumer you may have a statutory right to cancel within 14 days of subscribing. By requesting immediate access to the Service you acknowledge that if you cancel within that period we may deduct an amount proportionate to the service already supplied. Statutory refund rights are not affected.
8. TERMINATION
8.1 You may stop using the Service and cancel your subscription at any time; cancellation takes effect at the end of the paid period.
8.2 We may suspend or terminate your account for material breach of these terms, unlawful use, or non-payment, and (on reasonable notice) if we withdraw the Service, in which case we will refund any unused part of a prepaid period. 8.3 What happens to your data on closure, deletion, or prolonged non-payment is described in our Privacy Policy and communicated retention practices.
9. DATA PROTECTION
We process personal data as described in our Privacy Policy and in accordance with UK data protection law, including UK GDPR.
10. SERVICE STANDARDS AND AVAILABILITY
10.1 We will provide the Service with reasonable care and skill. We do not promise the Service will be uninterrupted or error-free; maintenance, technical failure, and events outside our reasonable control may cause downtime.
10.2 Nothing in these terms affects your statutory rights, including those under the Consumer Rights Act 2015.
11. OUR LIABILITY
11.1 Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be excluded or limited.
11.2 Subject to clause 11.1, we are not liable for: (a) loss of the kind described in clause 4.1; (b) losses arising from inaccurate, incomplete, or outdated content or nominations you provided; (c) acts and omissions of your nominated persons or other third parties; (d) indirect or consequential loss, loss of profit, or loss of opportunity; (e) events outside our reasonable control. 11.3 Subject to clauses 11.1 and 11.2, our total liability to you arising out of or in connection with the Service in any 12-month period is limited to the greater of the fees you paid us in that period and £100.
12. GENERAL
12.1 We may update these terms; material changes will be notified with reasonable notice and, where required, your renewed acceptance will be requested. The version you accepted, and when, is recorded.
12.2 If any part of these terms is found unenforceable, the rest continues in force. A failure to enforce a right is not a waiver of it. 12.3 We may assign this agreement to a successor of our business; you may not assign it. No third party has rights under this agreement (Contracts (Rights of Third Parties) Act 1999), and a nominated person acquires no rights unless and until disclosure to them is granted under clause 6. 12.4 These terms are governed by the law of England and Wales. Disputes are subject to the jurisdiction of the courts of England and Wales, save that consumers resident elsewhere in the UK may bring proceedings in their local courts.
13. CONTACT
Inherit Vault Ltd, [REGISTERED OFFICE], support@inheritvault.com.
Price changes and the Lifetime plan
Your subscription price is locked for 5 years from the date you sign up. After that, we may change your price with at least 30 days' written notice to your registered email address, and any increase will be capped at the change in the UK Consumer Prices Index (CPI) since your price was last set, plus 2 percentage points. As a loyalty benefit, you will be exempt from the first price increase that would otherwise apply to you after signing up; it will not apply to you until the following increase, if any. If you do not accept a price change you may cancel before it takes effect. A Lifetime plan is a single payment covering the service for the lifetime of the named vault owner. It is personal to that owner and cannot be transferred to another person. On the verified death of the owner, the executor release process, including executor verification and the anti-fraud waiting period, remains available; ongoing check-ins and monitoring naturally end with the owner's death.
Questions? Contact support@inheritvault.com.