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118 118 Money bereavement contacts

Customer service line

118 118 Money does not list a separate bereavement line, so this is their main number. Tell them someone has passed away and they will pass you to the right team.

Call 118 118 Money

Do these three first

They are free, and between them they reach most of the government, most banks, and the junk mail lists. None of them takes email, so use each button.

Tell Us Once

A free GOV.UK service. It tells most government departments at once, including HMRC, DWP, DVLA, the Passport Office and the council. Use the reference number the registrar gives you.

Start Tell Us Once Done

Death Notification Service

A free service set up by UK banks and building societies. It tells many of them at once.

Use the free form Done

The Bereavement Register

Free. Stops junk mail and marketing post in their name.

Write the letter for me

Fill in what you know. We use it to write one letter, and every Email button on these pages opens it ready to send from your own email. Leave anything blank and the letter keeps a gap for you to fill in.

What you type stays on this device. It is not sent to us, and it is cleared when you close this tab.

Their full name Their date of birth The date they passed away Their last address, with postcode Account, policy or customer number, if you have one Your name How you knew them, for example daughter or executor A phone number they can call you on

The letter

Before you get in touch

You can tell 118 118 Money by phone. They don't publish a bereavement process, but their team will help you close the account or sort out what's owed. Have the account details ready when you call. They may ask for a copy of the death certificate.

Checked on 30 September 2026 against 118 118 Money's own page. Numbers do change now and then, so if one doesn't work, their page is the best place to look.

Other loans and payday lenders

Most of the time this takes goes on working out what the person had and who to call. When you are ready, Inherit Vault is where you can write that down for your own family, kept private until it is needed.

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